Refund Policy

If a generation fails, your credit is returned immediately — you do not need to ask. This is built into the service, not a goodwill gesture. It covers:

• the AI provider returning an error or timing out;
• the provider being out of capacity;
• a fault on our side that prevents the image being produced.

If you believe a failed generation did not refund, tell us at athletsbooks@gmail.com with the time it happened and we will correct it.

A credit is spent once an image has been generated and delivered to your gallery. We cannot refund it because:

• you did not like the result;
• the style did not look the way you expected;
• the face or details were not reproduced the way you wanted;
• you meant to choose a different style or upload a different photo.

This is not us being unhelpful — the provider has already been paid for that generation, and AI output is inherently variable. Your 1 free credits exist so you can find out what the service produces before spending anything.

Our paid plan is a UPI Autopay mandate: a small verification amount when you set it up, then a fixed daily debit for a fixed number of days. The amounts, the number of days and the start date are shown before you authorise the mandate in your UPI app, and again by your bank before each debit.

Each daily debit that is collected unlocks one month of access and its monthly credits at that moment. Because access is delivered as soon as a debit is collected, collected debits are non-refundable except where the law requires otherwise.

You can cancel the mandate at any time from your UPI app or your bank. No further debits are taken after cancellation, and you keep every month already unlocked. Cancelling does not remove credits already added to your balance.

The verification amount is refunded if the mandate is never activated. Refunds are processed within 7 working days of approval; how long the money then takes to appear depends on your bank, and is usually 5–10 working days.

If you were charged twice for the same purchase, or charged an amount you did not authorise, write to athletsbooks@gmail.com with the transaction reference. Confirmed duplicate charges are refunded in full.

If we close your account because you breached our Terms of Service or Acceptable Use Policy, unused credits are forfeited and are not refunded.

If you close your own account, unused credits are forfeited unless you are within the 7-day window in section 3, in which case ask for the refund before you close it.

If we discontinue the service, we will give reasonable notice and refund unused paid credits, whether or not the 7-day window has passed.

Email athletsbooks@gmail.com from the address on your account, with the reason and any transaction reference. We will reply within 3 working days.

Unhappy with the outcome? Escalate to our Grievance Officer, sameer, at athletsbooks@gmail.com.